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Amazon Connect
Split CCP
Where are you using Amazon Connect?
Select the environment where this CCP is running.
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Virtual Desktop (VDI)
Amazon Connect is running inside your virtual desktop. Use this option for the VDI call-control CCP.
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Local Workstation
Amazon Connect is running directly on your local computer. This is where your headphones are connected and you will speak to customers.
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Amazon Connect Split CCP
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